Terms and conditions

Last updated 10 November 2026.

These terms apply when you buy from Tents and Shelters. Please read them before you order, along with our delivery and returns pages and our privacy policy. They don't affect your rights as a consumer under the law.

Who we are

Tents and Shelters is run by Mediatopia Solutions Limited, a company registered in England and Wales as number 07351080, with its registered office at 128 City Road, London EC1V 2NX. You can reach us through our contact page.

Placing an order

When you place an order, we email you to say we've received it, with your order number. Your order is accepted, and our contract with you begins, when your payment has gone through.

If we can't supply something you've ordered, for example because our supplier has run out or the price shown was plainly a mistake, we tell you and refund everything you paid for it in full.

Prices and paying

Prices are in pounds sterling, and delivery to any UK address is included in them. You pay by card when you order. Card payments go through Stripe, on Stripe's own secure payment page, so your card details never reach us.

Delivery

We deliver to UK addresses only. Products are posted to you through AliExpress, directly by the supplier that makes or stocks them. Most orders arrive within 2 weeks of being placed. Large tents, family tents and big shelters take longer, usually up to 6 weeks, and the longest up to 9 weeks. Each product's page says when that product usually arrives, before you buy. Every parcel is tracked, and what you've ordered is our responsibility until it reaches you. The detail is on our delivery page.

The products

We describe every product as accurately as we can, with the supplier's own photographs. Colours can look a little different on different screens. Sizes, sleeping numbers and waterproof ratings are the maker's own figures; please check the measurements on a product's page before you order, as they vary from one maker to another.

Using tents and shelters safely

Tent fabric burns. Keep flames, stoves, heaters and barbecues away from every tent, awning, gazebo and tarp, and cook outside, away from the tent. The only stove that belongs inside a tent is one made for a hot tent, run through its stove jack as its maker says, with a carbon monoxide alarm; a barbecue gives off carbon monoxide even after it has gone out. Peg and guy every tent and shelter as its maker says, and take a gazebo or shelter down in strong wind. Children's play tents carry an age on the box; please follow it, and supervise young children. Our guides explain more, but they are guides, not instructions for your particular product.

Where you camp is up to you

Buying a tent from us doesn't give you the right to pitch it anywhere. Campsites have their own rules, and wild camping is allowed in some places and not others. Our guide to wild camping in the UK explains where it is allowed, but it is a guide, not legal advice.

Changing your mind, and faulty items

You have 14 days from the day your order arrives to cancel it and get your money back, and anything that arrives faulty, damaged or not as described is put right at our cost. How it works is on our returns page.

Our responsibility to you

We're responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or not taking reasonable care. We aren't responsible for loss that wasn't foreseeable, or for losses to a business, as our products are sold for personal use. Nothing in these terms limits our responsibility where the law says it can't be limited, or your rights under the Consumer Rights Act 2015.

Your information

We use the details you give us to take, deliver and look after your order. Our privacy policy explains what we keep, who else handles it and your rights.

The law that applies

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in the courts where you live.

Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones on this page when you placed it.