Ordering
How to order
From finding the right tent to the parcel on your doorstep, step by step.
Step by step
Ordering in six steps
- Step 1Find it
Search, or open a department and narrow it down.
- Step 2Check when it arrives
Every product's page says how long it usually takes.
- Step 3Add it to your basket
Choose the size or colour first, if it has them.
- Step 4Pay securely
On Stripe's own payment page; your card details never reach us.
- Step 5Your order number
By email, as soon as your payment goes through.
- Step 6Tracked to your door
Follow it on Track my order.
Last updated 10 November 2026.
You don't need an account
Anyone can order. You give us your details at the checkout and we email you your order confirmation.
Finding the right tent
Use the search box at the top of every page, or open a department from the menu: tents by size, style or use, vehicle tents, glamping, shelters, gazebos, kids' tents and the rest. Shop by Feature narrows it by season, layers, fabric, poles, layout and waterproof rating. Our guides explain what each of those means. On a product's page, choose its size or colour before you add it to your basket.
Check when it arrives
Every product's page says when it usually arrives. Large tents come from abroad and can take several weeks, so if you need one for a date, check this first. Our delivery page has the detail.
Your basket
Your basket keeps what you've added for up to 14 days, so you can come back to it. You can change how many of each you want, or take things out, before you check out.
Discount codes
If you have a discount code, type it into the box at the checkout before you pay. The basket shows the saving straight away.
Checking out
We ask for your name, email address, phone number and a delivery address in the United Kingdom. Delivery is already included in every price, so there's nothing extra to add. You then pay on Stripe's own secure payment page. The ways you can pay are on our payment methods page.
After you've ordered
We email you your order number as soon as your payment goes through. Your order then goes to the supplier that makes or stocks it, and it is posted to you with a tracking number. Follow it on our order tracking page with your email address and order number. If you ordered several things, they may arrive in separate parcels on different days; each one is tracked.
Changing or cancelling an order
Send us a message through our contact page as soon as you can, with your order number. If we haven't yet sent it to our supplier, we change or cancel it and refund you in full. If it's already on its way, our returns page explains what happens next.