Contact
Get in touch
A question about an order or a tent: send us a message. To see where a parcel is, Track my order is quickest.
Message
Send us a message
Your message comes straight to the shop. If it is about an order, put the order number in, and we can look it up before we reply.
- Where is my parcel?Track my order
- Before you buyRead the guides
Questions
You might find the answer here
How much is delivery?
Delivery is included in every price. What you see on the product is what you pay.
How do I track my order?
As soon as your order ships you get an email with its tracking number. You can also follow it on Track my order with your order number and email address.
Where is my order sent from?
Orders are sent from our supplier's warehouse straight to you. The delivery time for each product is shown on its page before you buy.
What size tent do I need?
A tent's size is the number of sleeping mats that fit inside, with no room for bags. Most people buy one size up: a 3-man tent for two, a 6-man for a family of four. The size guide draws each size to scale.
How waterproof should a tent be?
Flysheets are rated in millimetres: the height of water the fabric holds back. Around 2,000mm suits summer and festivals; 3,000mm and more suits British rain; 5,000mm and more suits wind-driven rain and the hills. See waterproof ratings.