Delivery
Delivery
Included in every price, to any UK address, and tracked all the way. Most orders arrive within 2 weeks; large tents take longer, and each product says how long.
Step by step
How your order reaches you
- Step 1You order
You pay by card and we email you your order number.
- Step 2We send it to the supplier
Your order goes to the supplier that makes or stocks it, through AliExpress.
- Step 3It is posted, tracked
The supplier posts it with a tracking number you can follow on Track my order.
- Step 4It arrives
Most orders within 2 weeks; large tents up to 6 weeks.
Last updated 10 November 2026.
Delivery is in the price
The price on each product is all you pay. There is no delivery charge at the checkout, whatever you order and however much.
Where we deliver
We deliver to addresses in the United Kingdom only.
How long it takes
Our products are posted to you directly by the supplier that makes or stocks them, through AliExpress, most of them from abroad. Most orders arrive within 2 weeks of being placed. Large tents, family tents and big shelters take longer, usually up to 6 weeks, and the longest up to 9 weeks. Each product's page says when that product usually arrives, before you buy.
We say this plainly because a big tent sent this way is good value, and the price of that is the wait. The times are AliExpress's own estimates, so a parcel can occasionally take a little longer, for example at busy times of the year or if it is held at customs. If you need a tent for a particular date, check its delivery time first and leave room to spare.
Tracking
Every parcel is sent with a tracking number. Follow it on our order tracking page with the email address and order number from your order confirmation.
More than one parcel
If you order several things, they may come from different suppliers, in separate parcels on different days. Each one is tracked. A tent and its accessories can arrive weeks apart.
If it hasn't arrived
Your order is our responsibility until it reaches you. If it hasn't come by the time its product page gave, or the tracking hasn't moved for two weeks, send us a message through our contact page with your order number and we'll chase it. If it has been lost, we send it again or refund you in full, whichever you'd prefer.